How to order
Making a Purchase
Making a purchase online via our secure server could not be easier. Just browse and click on any items that you wish to buy and put them into the shopping basket.
After you have finished making your selection, simply click on "Proceed to Secure Checkout" and you will be asked for a few details which we need to be able to process your order. Payment can be made by Visa, MasterCard, Maestro, Delta or Solo. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency. Payment will be debited from your account at time of ordering.
Using the online shop as a reference catalogue, simply telephone the Tattoo Shop on +44 (0) 131 225 8616 and place your order with a member of the sales team. Office hours are Monday to Friday from 10.00am to 4.30pm (GMT).
Payment can be made by Visa, MasterCard, Maestro, Delta or Solo. Cheques should be made payable to The Royal Edinburgh Military Tattoo. Remittances from overseas should be made in the form of an International Money Order in pounds sterling drawn on a UK clearing bank.
Credit Card Security
When an order is placed online all credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
All prices include VAT at the standard rate (where applicable). Currently we do not offer VAT Exemption to overseas customers or specific geographical regions.
Postage, Packing and Delivery
All goods are sent in padded envelopes or specially made packaging. (Please see returns section for loss or damage). UK deliveries are packed and processed as soon as possible and sent Inland 2nd Class packet post. Outwith our busiest times orders are processed and despatched within five business days of receipt of your order (subject to availability), except in the case of made to measure clothing (6-8 weeks). European orders are sent airmail and can vary in delivery depending on their destination. Normal service to EU is 7-9 days from date of postage. Mail to non EU/Rest of world addresses is sent airmail packet post and in normal circumstances will reach you within 7-14 days. In all cases mail delivery times cannot be guaranteed. You can email us for a more accurate estimate of arrival times for your region/country. Please try to avoid giving PO Box numbers for mail, unless they are frequently serviced. To request recorded mail or swifter services please email us at firstname.lastname@example.org. These can be arranged for you in most cases, subject to the payment of an additional fee. In all circumstances payment is due before mail leaves the Tattoo Office.
Unless individually marked, the standard postage rates are:-
United Kingdom £1.95 per item
Europe £3.50 per item
Rest of World £4.50 per item
If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.
In the event of goods being faulty we will replace or refund the items. In the event of goods being damaged we will replace items. Goods must be returned within 30 days. You must notify The Royal Edinburgh Military Tattoo in writing (ie letter or email) of all damage or faults to goods no later than five days after their receipt.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Cooling Off Period (UK and EU Customers Only)
You are entitled to a cooling off period of seven working days. This period is to allow you the opportunity you would have had in a conventional shop to examine the goods. Your cooling off period ends seven working days after the day of receipt of the goods. If you wish to return the goods to us within this period, please return with all original packaging and pay all postage costs.