Terms & Conditions

Shop Terms and Conditions

  • Where applicable, all prices are inclusive of VAT at the standard rate.
  • All items are subject to availability at the time of ordering.
  • We aim to despatch goods within five business days of receipt of your order (subject to availability), with the exception of the annual DVD which is available for despatch in mid-October each year and made to measure clothing (please allow 6-8 weeks). 
  • Details correct at time of publication of this page.

Contact Us

The Royal Edinburgh Military Tattoo is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at shop@edintattoo.co.uk. The Tattoo Shop is located at 1 Cockburn Street, Edinburgh, Scotland EH1 1QB Telephone: +44 (0) 131 225 8616.  Office hours are Monday to Friday from 10.00am to 4.30pm (GMT) with the exception of Thursday where the office will open at 11.00am to allow for staff training.  On performance days the shop is open from 10.00am until the start of the performance.

Payment

Payment can be made by Visa, Visa Debit and MasterCard.  Cheques (in Pounds Sterling only) should be made payable to The Royal Edinburgh Military Tattoo.  Remittances from overseas should be made in the form of an International Money Order in pounds sterling drawn on a UK clearing bank.

Credit Card Security

When an order is placed online all credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Tax Charges

All prices include VAT at the standard rate (where applicable). Currently we do not offer VAT Exemption to overseas customers or specific geographical regions

Postage, Packing and Delivery

All goods are sent in padded envelopes or specially made packaging. (Please see returns section for loss or damage). UK deliveries are packed and processed as soon as possible and sent Inland 2nd Class packet post. Outwith our busiest times orders are processed and despatched within five business days of receipt of your order (subject to availability), except in the case of made to measure clothing (6-8 weeks). European orders are sent airmail and can vary in delivery depending on their destination. Normal service to EC is 7-9 days from date of postage. Mail to non EC/Rest of world addresses is sent airmail packet post and in normal circumstances will reach you within 7-14 days. In all cases mail delivery times cannot be guaranteed. You can email us for a more accurate estimate of arrival times for your region/country. Please try to avoid giving PO Box numbers for mail, unless they are frequently serviced. Mail to South Africa will be charged an extra £4.50 per item as we must send this by recorded mail. You may email us at shop@edintattoo.co.uk to specify recorded mail or swifter services. These can be arranged for you in most cases subject to the payment of an additional fee. In all circumstances payment is due before mail leaves the Tattoo Office.

Unless individually marked, the standard postage rates are:-

United Kingdom    £1.95 per item
Europe                     £3.50 per item
Rest of World        £4.50 per item

Loss

Recent and possible future world events have made world postal services more susceptible to lost mail. In most cases mail finally arrives but much later than was anticipated. In these cases we will supply replacement copies of items ordered. Please allow 28 days from date of posting before contacting this office.

Back Order

If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.

Data Protection

We operate and are registered as The Royal Edinburgh Military Tattoo Limited in accordance with current data protection legislation. Our data protection registration number is Z4681827.
In order to provide you with the best service we can, we collect certain personal information about you. When you purchase merchandise online, we need to collect information about you to process the transaction and fulfill your order. This information may include, but is not limited to, details such as your name, your address and your credit/debit card details.
The Royal Edinburgh Military Tattoo uses your personal information to keep you informed about events, news and offers, which we think will be of interest to you. If you have chosen to receive them, we will also use your information to provide you e-mail bulletins and other email alerts letting you stay up-to-date about relevant events and offers. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Returns Policy

In the event of goods being faulty we will replace or refund the items. In the event of goods being damaged we will replace items. Goods must be returned within 30 days. You must notify The Royal Edinburgh Military Tattoo in writing (ie letter, fax or email) of all damage or faults to goods no later than 5 days after their receipt.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Cooling Off Period (UK and EU Customers Only)

You are entitled to a cooling off period of seven working days. This period is to allow you the opportunity you would have had in a conventional shop to examine the goods. Your cooling off period ends seven working days after the day of receipt of the goods. If you wish to return the goods to us within this period, please return with all original packaging and pay all postage costs.