Shipping & returns
Postage, Packing and Delivery
All goods are sent in padded envelopes or specially made packaging. (Please see returns section for loss or damage). UK deliveries are packed and processed as soon as possible and sent Inland 2nd Class packet post. Outwith our busiest times, orders are processed and despatched within one business day of receipt of your order (subject to availability), except in the case of orders for our annual DVD which is available for despatch in mid-October each year.
European orders are sent airmail and can vary in delivery depending on their destination. Normal service to Europe is 7-9 days from date of postage. Mail to non-EC/Rest of world addresses is sent airmail packet post and in normal circumstances will reach you within 7-14 days. In all cases mail delivery times cannot be guaranteed. You can email us for a more accurate estimate of arrival times for your region/country. Please try to avoid giving PO Box numbers for mail, unless they are frequently serviced. Mail to South Africa will be charged an extra £4.50 per item as we must send this by recorded mail.
You may email us at email@example.com to specify recorded mail or swifter services. These can be arranged for you in most cases subject to the payment of an additional fee. In all circumstances payment is due before mail leaves the Tattoo Office.
Unless individually marked, the standard postage rates are:
United Kingdom £1.95 per item
Europe £3.50 per item
Rest of World £4.50 per item
Recent and possible future world events have made world postal services more susceptible to lost mail. In most cases mail finally arrives but much later than was anticipated. In these cases, we will supply replacement copies of items ordered. Please allow 28 days from date of posting before contacting this office.
If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.
In the event of goods being faulty we will replace or refund the items. In the event of goods being damaged we will replace items. Goods must be returned within 30 days. You must notify The Royal Edinburgh Military Tattoo in writing (i.e. letter, fax or email) of all damage or faults to goods no later than 5 days after their receipt.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.